ORDERS AND RETURNS
I'm sorry! We cannot change or cancel orders as our warehouse processes and ships them immediately. If you ordered an item that you want to return, you can request a refund through our returns page. Follow the instructions in our Return policy .
Yeah! Once your order is processed, you will receive a confirmation email followed by a notification email to inform you that your item has been shipped. In this email you will find your tracking number.
Send an email to support@arzur.es as soon as you realize that you have entered the wrong address and our customer support team will help you.
• We offer store credits only for full price items if you change your mind. We do not offer refunds, however our store credits are valid for 12 months.
• You have 14 days from the date of purchase to initiate a return. Please ensure the item is unused and has all original packaging.
• Items purchased with a discount code or during a promotional period are not eligible for return.
• Return shipping costs will be borne by the customer and the items must be returned to the ARZUR warehouse in Valencia.
see the return policy complete for more details.
We are very sorry that you received a defective item. Keep in contact with support@arzur.es and we will help you solve the problem.
PAY
Buying with ARZUR is safe and secure. We offer payment methods including Apple Pay, Paypal, AfterPay, ShopPay and credit cards. Please note that any orders placed through Paypal Express Checkout must be settled before your order is shipped.
All our prices include taxes.
SHIPMENT
Yes, we ship worldwide! International orders are shipped via CORREOS Express and arrive within 3 to 5 business days. Please note that these times are indicative only.
CORREOS EXPRESS provides our delivery service and orders should arrive within 1 to 2 WORKING DAYS.
All orders placed before 3:00 PM SPAIN TIME are shipped the same day. If you place your order after 3:00 PM SPAIN TIME, it will be shipped the next business day.
PRODUCT INFORMATION AND CARE
If you love your ARZURs as much as we do, we know you'll use them every day. We recommend that you follow the care instructions below:
Keep in protective case when not in use.
Avoid wearing it overhead to prevent warping of the frames and stretching of the hinges.
Place the lens of your frame facing up to avoid scratches.
Clean the lens with a microfiber cleaning cloth.
If you can! Take your ARZUR to your optometrist, who can replace your current lenses with prescription ones.
Yeah! All our sunglasses undergo mandatory UV testing and meet European standards.
GENERAL
We do not have distributors as all our styles are exclusive to our online store.
Yeah! All our styles can be worn by everyone.
Our customer service team will contact you within 24 business hours. Please note that our team is available Monday to Friday from 8:30 am to 5:30 pm GMT +1